You can make video call from contacts list, work log, speed dial, favorite lists, or by dialing a telephone number from the text entry field.
Prerequisites
Web camera with microphone connected to the USB port of your personal computer.
Preferred Camera is set to Auto in .
Use the following step to send a face-to-face video call to a customer outside the contact center or to an agent in the contact center.
Initiate a call using any one of the steps from the section Making a call.
The system sends a call to the selected caller. If the participating caller is available for the video call, the system displays a video icon indicating that the called-party is available for the video call. When the participant accepts the call, the system displays the Video window with live images of the participant.